Returns with Globkurier
The Globkurier returns service is a comprehensive solution consisting of several key elements:
Returns portal zwroty.globkurier.pl
The process of generating a return code and label takes place through the website zwroty.globkurier.pl, which operates in a very simple way:
The customer visits zwroty.globkurier.pl — for example, via a link in your store’s tab.
They fill out a short automated form.
The system generates a return code or label, which is sent to the customer’s email address.
The customer drops off the return at a selected point.
You can track the return in your panel from the moment it is registered until it is handed back to your employees or your warehouse.
The whole system operates 24/7 and does not require any contact either with your employees or with us. The solution is simple, fast, and ready to implement immediately!
Want to add your store?
Just write to us at integracja@globkurier.pl. Our team will help you set up an account, provide all technical details, and advise on how best to tailor the service to your needs.
Want to redirect users directly to the returns form?
After setting up your account in the system, we will send you an HTML code to insert on your website — for example, in the “Returns,” “Complaints,” or “Customer Service” section.
The code will contain a unique link opening a dedicated page zwroty.globkurier.pl/your-store-name in a new browser window. This way, your customers can quickly and conveniently return products without needing to contact customer service.
Return label
Automatically generated during the shipment ordering process to the customer — ready to print or use in a mobile app (if offered by the carrier). The label contains all necessary data, ensuring the return proceeds smoothly and without errors.
To generate a return label, choose the option “Other” → “Return label” in the “Shipment settings” section, which will expand after entering the sender’s and recipient’s shipment details.
Remember that the fee for the return shipment is charged only when the recipient decides to send it back. If the shipment is not returned, you do not incur any costs!
International return points
We enable return shipments not only in Poland but also from many European countries. Thanks to a wide network of points and cooperation with reputable carriers, your customers can return products conveniently to local return addresses.
Want to offer your customers fast and convenient returns in the local market? Write to us at integracje@globkurier.pl. Our specialists will provide you with offer details and competitive handling rates.
Returns handling via API
If you want to integrate the returns process directly into your store, you can use our API.
This allows customers to initiate returns directly on your website — and you retain full control and visibility of the process.
This solution is especially convenient for stores looking to simplify handling and maintain a consistent customer journey.
What does this mean?
The customer orders a return directly from your website — no need to go to an external service.
The entire process — from label generation to shipment status updates — happens automatically.
Thanks to a unique return code, you get easy package assignment to a specific order and the ability to manage returns from your system.
This solution is ideal for all stores wanting to automate after-sales service and reduce the number of customer service inquiries!
