International services

We have summarized everything you need to know about the international services provided through our service
How to send a parcel from Poland abroad?

Nothing difficult! When specifying the parcel dimensions, determine the destination of the shipment. serves a huge number of countries. We operate not only in Europe, but all over the world!

How long does it take to deliver an international shipment?

Delivery time depends on the type of service selected, the size of the shipment, as well as the relationship selected. In order to receive an approximate delivery time, it is very important to contact Customer Service.

does it take to deliver an international shipment by sea freight?

Determining a precise delivery date for ocean freight is very difficult, and among the components to look out for are:
– readiness of the goods for transport,
– delivery conditions,
customs formalities (documents play a big role – the more meticulously you fill them out, the less likely there will be downtime during customs clearance),
– transport conditions (e.g. weather conditions, areas through which the container ship passes, changes in departure schedules, etc.).

The estimated time to arrive from port to port is, depending on the direction, about 20-65 days from the day of departure of the goods. In order to receive an approximate delivery time, it is highly recommended that you contact Customer Service.

What documents are needed to clear ocean freight?

Shipments sent to countries outside the EU require export clearance in our country and this, in turn, requires businesses to prepare accordingly.
If you want to entrust customs clearance to a customs agency, the first step is to authorize the agency to represent you before customs. You, as an entrepreneur, must also have an EORI (Economic Operators Registration and Identification) number.

The required export documents are primarily a commercial invoice and packing list (packing list/packing list).
For import clearance, in addition to the commercial invoice, it will be necessary to have it translated – made on a copy of the invoice, with the name and ID card number of the translator, a copy of the bill of lading (sea waybill, BL).
In addition, for both export and import of goods, other documents related to the specifics of the goods and required by EU law may be needed.
Examples of other documents that may be needed due to EU requirements: a CE certificate, a certificate of origin, a material safety data sheet with a CAS number (required for chemical products) or a product health certificate (if required).

In order for customs clearance to go smoothly, you must prepare a commercial invoice.

If you want to entrust customs clearance to an external customs agency, the first step is to authorize the agency to represent you before customs. Rest assured, if you order transportation with us, we will identify a friendly customs agency and contact it on your behalf and obtain the necessary authorization forms for clearance.

In the case of dangerous goods, in addition to the mentioned documents: invoice or packing list, it is mandatory for the shipper to fill out a Dangerous Goods Note, about which you can find more detailed information in our blog.

When do you have to pay customs duty?

For shipments outside the EU, customs and tax charges may apply. The cost of customs clearance is borne by the recipient upon delivery of the shipment.

What is an EORI number?

EORI is the Community Business Registration and Identification System. It should be generated by companies outsourcing transport outside EU countries.

What are the types of customs clearance?

There are two basic types of customs clearance:

– Individual clearance

The sender can be either a company or an individual, and the value of the goods exceeds 22 euros.

– Collective clearance

The sender is both a company and a private person at the same time, and the value of the goods does not exceed 22 euros. (no customs duty)

What e-forms are necessary for customs clearance?

When deciding to export goods outside the European Union, you should pay close attention to country-specific procedures:

– AMS, or Automated Manifest System, is an electronic system for transferring and verifying cargo data. It is mandatory for all ocean and air shipments to the US. The form is handled by Customs and Border Protection, and failure to report results in withdrawal of goods to the place of shipment at the exporter’s expense.
– ACI, or Advance Commercial Information Definition, is a procedure for the electronic declaration of cargo moving into Canada. Under this procedure, goods can only sail out of the EU after receiving approval from Canada’s customs system. As with AMS, here too, if the procedure is not followed, the goods are returned to the place of shipment at the exporter’s expense.
– AFI, or Advance Filing Rules, has a very similar application to the previous two procedures, with this one used for goods exported to Japan. The exporter is obliged to promptly provide information on cargo transported via air or sea freight.

How long does it take to clear customs?

Customs clearance is carried out by the customs office, the time for customs clearance depends on the work of the office in question, as well as the completeness of the documents provided for the customs procedure. We cannot specify a specific time for customs clearance.

Customs clearance - necessary documents

Depending on the type of clearance, you should prepare the relevant documents. Always carefully estimate the value of the goods.

1. individual clearance

– In the case of a company :

– Commercial invoice (in Polish and English)

– Copies of NIP, KRS, REGON numbers

– EORI number

– Authorization to the Customs Agency

– In the case of an individual:

– Proforma invoice (in Polish and English)

– Authorization to Customs Agency

– Depending on the goods being transported, an additional statement may be required

2 Collective clearance:

– Proforma invoice (in Polish and English). Describe the transported goods as accurately as possible and specify the materials of which they are made.

– Depending on the goods being transported, an additional statement may be required.

Are there any restrictions on international transportation?

Yes. In the case of the direction of transport selected in the order, which is RUSSIA, the shipment can be carried out on a COMPANY-FIRMA basis.

For shipments to the islands of Ceuta, Melilla, the Canary Islands, the Åland Islands, the Channel Islands and the Isle of Man, customs clearance applies.

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